Indiegogo has introduced a new Shipping Guarantee program to ensure that backers receive the products they support. This program represents a significant shift from the previous lack of guarantees regarding product delivery. Companies with a history of successful crowdfunding campaigns will be eligible for this program, reflecting their proven reliability. The Shipping Guarantee is a notable improvement from the previous “Trust-Proven” badge, which indicated consistent fulfillment and positive backer feedback.
For a campaign to be part of the Shipping Guarantee program, it must be vetted by Indiegogo’s Trust & Safety team. Moreover, the products must be in the final stages of manufacturing before they can qualify. This rigorous vetting process is intended to ensure that only well-prepared and reliable projects are included in the program, thereby enhancing the assurance of delivery for backers.
Indiegogo Introduces Shipping Guarantee Program to Enhance Backer Confidence and Ensure Delivery
The HoverAIR X1 PRO and X1 PRO MAX flying action cameras are the first to be featured under this new program. These campaigns display a “Shipping Guarantee” badge, signifying that backers will be refunded if the products are not shipped by October 31, 2024. This guarantee aims to provide extra confidence to backers by ensuring they are not left empty-handed if the campaign fails to meet its shipping commitments.
Participation in the Shipping Guarantee program requires backers to complete surveys sent by the campaign creators. This means that backers need to fill out necessary shipping information to qualify for the guarantee. Failure to complete these surveys could result in losing the protection provided by the program, highlighting the importance of adhering to campaign requirements.
Reflecting on past experiences, such as backing the Status Audio Between Pro earbuds, I’ve seen both successful and unsuccessful campaigns. This new program by Indiegogo seeks to address concerns by ensuring only reliable companies have access to the guarantee. It aims to boost backer confidence, especially for those wary of campaigns that miss their shipping goals.
