On September 30, 2024, Verizon experienced widespread service outages affecting mobile customers throughout the United States. Reports began pouring in around 9:30 AM ET, with users voicing their frustrations on Downdetector, a platform that tracks service interruptions.
By 11:20 AM, the volume of outage reports peaked at nearly 105,000, indicating a significant impact on Verizon’s network. Many customers found themselves unable to make or receive calls, and iPhone users specifically noticed “SOS” on their screens, a sign of limited connectivity.
The geographic distribution of the outages showed a concentration in several key areas, including New York, New Jersey, and Georgia, as well as other states along the East Coast and Midwest. A secondary wave of reports emerged from the West Coast, especially in Los Angeles, as the day progressed.
Verizon Faces Major Service Outages Nationwide, Affecting Thousands of Customers
Responding to the growing concern, Verizon acknowledged the service disruption on its official social media account, assuring customers that their engineers were actively engaged in identifying the problem.
Despite the acknowledgment, the situation remained fluid, with customer reports continuing to surge. As of 3:45 PM ET, Verizon had yet to provide substantial updates on the ongoing outages, even as Downdetector logged approximately 48,000 reports of service issues at 3:10 PM. This lack of timely communication left many users anxious and seeking answers about the extent and nature of the disruptions.
However, by late afternoon, Verizon’s updates began to reflect progress. At 5:04 PM ET, the company tweeted that service restoration efforts were in motion, and outage reports began to decline significantly, falling below 30,000. This marked a turning point for affected users, as they hoped for a return to normal connectivity.
By 7:18 PM ET, Verizon announced that the network disruption had been fully resolved, with outage reports dropping to under 3,500. Although service had returned to normal levels, the company did not elaborate on the cause of the outage.
In their final messages, Verizon encouraged any remaining customers experiencing issues to restart their devices and expressed apologies for the inconvenience, reiterating their commitment to customer service and reliable connectivity.
