Humane, the company behind the innovative AI-powered device, Ai Pin, has issued a stark warning to its customers, urging them to stop using the device’s charging case “immediately” due to a potential fire safety risk. This move comes just two months after the product first hit the market, leaving many owners wondering about the future of their investment. In a recent email to customers, Humane explained that an inspection of the case revealed an anomaly with the battery cell, prompting the company to take immediate action out of an abundance of caution.
The anomaly, which was identified following a report of a charging issue, has resulted in Humane cutting ties with the supplier of the battery cell and subsequently seeking a new one. It is worth noting that the Ai Pin’s magnetic battery booster and charging pad have not been affected by this issue and can still be used to recharge the device. However, customers are still encouraged to exercise caution when using the device until further notice.
In a statement, Humane emphasized that customer safety is its top priority, stressing that the company designs its products, including the Ai Pin and its accessories, with safety in mind and rigorously tests and certifies them to applicable U.S. and international safety standards. Despite this, the company is taking no chances and has stopped distribution of the charging case until further notice.
Humane Warns Ai Pin Users to Halt Charging Case Use Amid Fire Safety Concerns
As a result of this disruption, Humane is offering its customers two free months of its subscription service, which is required to use the Ai Pin. This move is intended to ease the inconvenience caused by the issue and ensure that customers can continue to use their device without interruption.
The Ai Pin, launched to great fanfare, has garnered mixed reviews, with many critics claiming that it failed to live up to its promise as an AI-powered digital assistant. Despite this, the device has generated significant interest among consumers, who are drawn to its innovative features, which include a laser ink display that projects information onto the user’s palm, touch, talk, and gesture controls, and attachment to the user’s shirt or top.
The issue, however, has sent a shiver down the spines of customers, who are now left wondering what lies ahead. Will the company issue a recall of the charging case, or will it continue to be sold with modifications made to address the safety concern? Only time will tell.
